Helpie FAQ

  • Insurance & Payments

    The OPT payment model was designed so that healthy people with high deductibles could still afford physical therapy. See the chart below to view how the numbers shake out.

    Plus, patients receiving the kind of targeted therapy that Dr. Colella, DPT provides, tend to get better with less total appointments, saving you time as well as money. You will never be asked to come to an appointment just to show that you know your home program. You can expect something new at each and every visit.

    Oconomowoc Physical Therapy is an out of network provider. You can self-submit claims to your insurance & they may reimburse you for partial treatments depending on your out of network benefits.

    Still on board & want cold, hard numbers?

    Place that takes
    your insurance
    Physical Therapy
    % you pay20%100%
    Price per hour*$350$150
    Average number of
    visits per episode of care**
    What you think you’ll pay***$700$900
    Oh, but you haven’t met your
    deductible, so what you
    actually pay****
    $2,100 (by insurance
    math that you don’t
    know about until after
    the fact even though
    you called in advance)

    From Table:

    • * = hospital-based out patient.
    • ** = again comparing hospital-based out patient average # of sessions attended, vs OPT avg # until initial complaint resolved.
    • *** = still not too different when you consider time saved & level of care.
    • **** = dagger

    Single one hour session: $167, Reduced to $150/session when you commit to multiple sessions.

    Wellness visit: $125

    You may opt for an in-home concierge visit for an additional $50 (only one payment if multiple family members being treated).

    All major credit cards, Health Savings Accounts (HSA), Flexible Spending Account (FSA), cash & check are accepted.  Payments due at time of service.

  • ‘Rona Update

    OPT is seeing clients in person on a one-on-one basis with no overlap (as always).

    Treatment tables use linens changed clean for each client (as always).

    Touched equipment is disinfected between uses (as always).

    Masks are no longer required, however, Carla will likely be wearing one.

    Because of the care towards general public health, Dr. Colella has been vaccinated.

  • What should I expect?

    Step 1: Before you get here.

    What to wear? Your therapist will want to see & feel all affected areas of your body. You may not know what is affected before you get here, so as a general rule, wear something with a loose, elastic waistband. Shorts will be provided if you forget or didn’t think you need them.

    If you are doing a gait assessment, please wear the shoes that you typically run in and shorts.

    How much time will this take? Plan on slightly more than one hour.

    May I bring someone? You may, especially if that person is helping to take care of you in some way. It is a relatively small space with no wifi, but you are welcome to bring a tag-a-long.

    If you are seeking out the “Band-Aide care plan” please advise your physical therapist in advance. There are some treatments that are more effective at treating root causes but do not provide as much immediate relief- it’s just best everyone is on the same page.

    Step 2: We talk. Ah, remember conversations? No staring at a computer screen while we chat. You just tell me about what’s going on & I’ll chime in with some additional questions to help clarify or cover parts of your medical history.

    Step 3: The physical exam. Expect a very thorough hands-on assessment. Your physical therapy evaluation will be very…well…physical. You can expect to go through a series of movements in a variety of positions, some will be resisted, some will not. No one test will tell your therapist all she needs to know, but how they tend to cluster together will provide more valuable information than any picture.

    “I’ve been to God only knows doctors in my lifetime- physicals, surgeries, you name it. I’ve never been looked at this thoroughly- wow.”

    -BrIAn, 2019 patient

    Step 4: The plan. Sometimes going through a physical therapy evaluation can be disheartening. We tend to tell you all the things that are “wrong” with you, but the worst thing that can happen is to go through an evaluation and not find anything.

    Here at OPT, we see some pretty complicated cases from some people who’ve been around the block. Your prognosis may not be known at the time of your evaluation. In those cases, we take the “unraveling the ball of yarn” approach. You can decide in a few visits if you are satisfied with your progress thus far & we can plan from there.

    In the instance of a straightforward case, then there is at least a range. “You can plan a pretty picnic but you can’t predict the weather.” -Andre 3000

    While a complete health history is performed for everyone, those seeking Wellness services may not need as extensive of a physical evaluation.

    Step 4: Follow up.

    Some of it is the same. Wear accessible clothing. Sessions are one hour. Despite the big chunk of the first session being evaluation, some re-testing and new testing will be done each session, and after some treatment, we can post-test so you can feel the difference of effective treatment.

    Your PT will be responsive. Have a question before your next appointment? Send an e-mail.

    How much “homework” will I have? Dr. Colella, DPT is a big proponent of doing the minimal amount to make the biggest change. She respects your time, and can provide video exercises for ease & reference. Its 2021, no more reading complicated descriptions on printed sheets.

    Step 5: Until when? This goes back to the plan. It is honestly a joint decision between you & Dr. Colella, DPT. There is communication as often as you would like there to be. Maybe you low-balled your initial goals (I just want to sleep & wake up without pain), and now you want to be even better- great. Maybe you over-estimated your initial goals (I’d love to get back into the shape I was in 20 years ago), and now you’re just good with being able to jog & do beer league softball. If you haven’t figured it out yet, OPT is all about you.

  • What happens in the 20 minute free consult?

    With the depth of everything that gets considered in a full evaluation at OPT, the 20-minute consult is more for your doctor of physical therapy to listen to your problem and determine if it is something we can help with. It aims to answer: “Am I in the right place? Is this what I need?” It is not to give you a specific diagnosis or cure (unless in the rare case it is something very obvious). At the time of the consult, you will not receive any hands-on assessments, but you may be asked to move around a bit to help answer some of the questions if you feel comfortable doing so. If we both decide OPT is a good fit, you can fill out the minimal paperwork at that time & proceed with a full evaluation. If you think you can come to these conclusions over the phone, that option is available as well.

  • Hours

    Hours typically change by semester/season. Current hours are:

    Monday: 8a-5p

    Tuesday: 9:00a-5p

    Wednesday: Closed

    Thursday: 9:00a-6p

    Friday: 9a-5p

    Saturdays are temporarily unavailable. We apologize for any inconvenience.


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